Your product is amazing..

I recently made a purchase from your store for over ₹4000, and I noticed that there was a promotion stating that orders above ₹2400 would receive a free pink pouch. However, I did not receive the pouch with my order.

I wanted to bring this to your attention and check if there was any issue with the promotion. Kindly let me know if this was a mistake or if there are any steps I need to take to receive it. Looking forward to your response.